When emails sent from Salesforce land in junk, the cause to check first is the sending setup, not the words. The receiving server cannot confirm Salesforce is allowed to send for your domain, the from address does not match what was signed, or old bounced addresses keep getting mail. We find which one it is and fix it.
900+ integrations completed · Salesforce partner · We sign BAAs
How we fix it
Test emails from Salesforce read for SPF, DKIM and DMARC results
Missing records added, keys activated and senders verified
Test sends repeated until every check passes
Salesforce sends from its own mail servers, but the from address is your domain. If your SPF record does not include Salesforce, the receiving server sees a stranger sending as you. If no DKIM key is active for your domain, the email has no signature that ties it to you.
DMARC is where these two meet. It passes only when SPF or DKIM passes for the same domain as the from address. An email from a rep's address on one domain, signed for another, fails DMARC and is treated as suspicious. Each domain your team sends from needs its own DKIM key in Salesforce.
Shared sending needs care too. Emails from flows and alerts that come from a rep's personal address, or from an address nobody verified, confuse both the receiver and your customer. Verified org-wide email addresses give each type of email a proper sender.
Bounces add up. Sending again and again to addresses that bounce hurts how receivers see your domain. With bounce management on, the address is flagged on the record so your team fixes it or stops sending to it.
What's included
Test emails sent from Salesforce and the headers read, so we see exactly which check fails.
Salesforce added to your SPF record, and duplicate or broken SPF records merged into one.
A key created and activated in Salesforce for each domain your team sends from.
A DMARC record in place and the from addresses lined up with the signed domains.
Users, alerts and flows set to send from addresses on authenticated domains.
Shared addresses verified and used for automated and team email.
Bounce management on, with bounced addresses flagged on leads and contacts.
Salesforce reports and alerts that land in your own team's junk folder fixed with your mail admin.
Every system we connect to Salesforce, in one list
CallRail and CallTrackingMetrics native integrations, with recordings and AI call summaries on the lead
Gravity Forms, Jotform and Typeform fills create leads with tracking attached
LiveChat, SnapEngage, Tawk.to and Avochato conversations saved to the lead
Kipu and Sunwave: admissions in Salesforce, clinical in the EMR, kept in step
CollaborateMD, AdvancedMD and HiLite, with insurance payments on the patient
Stripe, PayTrace and PayPal payments recorded on the opportunity
Google Ads, Microsoft Ads, Meta and TikTok leads in, offline conversions out
ActiveCampaign lists and automations that follow Salesforce
Open other systems from the Salesforce record with SSO
Salesforce data in Google Sheets, BigQuery and Looker Studio
No app for it? We build the connection with Apex and the APIs
Book a free call. Send a test email from Salesforce and we show you which check it fails.
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How it works
We look at who sends email from Salesforce, from which addresses and domains, and where it lands.
Priced by project, not by the hour. You approve before we start.
Records prepared for whoever runs your DNS, then Salesforce settings configured and keys activated.
Test sends checked for passing SPF, DKIM and DMARC, and your team shown what changed.
Working with us
US and overnight hours
Our teams cover all hours, so work keeps moving after your day ends.
AI agents in the workflow
We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.
900+ integrations completed
We have done this before, and it shows in how we plan and test.
Free call first
Honest advice before any work starts, even if you never hire us.
Your inbox sends from your own mail servers, which your domain already trusts. Salesforce sends from its servers, so your SPF and DKIM records need to include it.
Yes. DKIM signs each email for your domain, and it is what keeps DMARC passing when SPF alone does not line up with the from address.
No, as long as each domain has its own DKIM key in Salesforce and Salesforce is in each domain's SPF record.
Yes. Internal filters can catch them too. We work with your mail admin so they arrive in the inbox.
Yes. Every email Salesforce sends from your domain uses the same records, whether a rep sends it or a list does.
Yes. We sign BAAs for healthcare work.
Yes. Journeys Through Search is a Salesforce partner.
By project, not by the hour. The first call is free, and you get a project quote after it.
