A missed call is a caller who is still waiting. We build missed call dashboards that list each one until someone calls back, break the callback queue out by who is calling, and route each missed call to the right person or group.
900+ integrations completed · Salesforce partner · We sign BAAs
How a missed call reaches a callback
The phone system records the missed call or abandon, and the caller is matched to the CRM
A near-instant alert goes to the person or group for that location or rep
The caller stays on the dashboard, in the right group, until someone calls back
Not every missed call is the same. A qualified contact in your CRM calling back is not the same as a new caller, and a caller who hung up before the queue is not the same as one who waited in it. The dashboard breaks the callback queue out, so the team calls the right people first.
Each missed call is matched against the CRM, such as Salesforce or Zoho CRM, and routed to a person or group for that location or rep. Missed-call alerts are near instant. Voicemails come with the phone system's AI summary, sent to email, Teams or the dashboard.
The dashboards are built with our sister company TrussCharts (trusscharts.com), from your phone system and CRM APIs, and the call data is stored so trends in missed calls and callbacks hold up over time.
What's included
Callers who reached you before and did not qualify, on their own list.
Missed calls from contacts already qualified in the CRM, so they are not lost in the queue.
First-time callers who have not reached anyone yet.
Callers who have tried more than once, so the team sees who has been waiting.
Callers who hung up before the queue, and callers who hung up while waiting in it.
Missed calls sent to people or groups for each location or rep.
Voicemails with the phone system's AI summary, to email, Teams or the dashboard.
The gap between the missed call and the first outbound call to that number.
Heatmaps that show when calls are missed, for staffing.
The real thing
We work with TrussCharts (trusscharts.com), our sister company, to build dashboards on the data we connect. Client names and locations are replaced.
One row per caller, not one per missed call. Ring time shows how long the call rang before it was missed. Open in CTM jumps straight to the call record. (client dashboard, names replaced)
Each caller matched to their CRM status. Qualified callers stand out from new ones. Open the call record in one click. (illustrative data)
Calls that came in after hours, tagged. CRM status next to each caller. Ready for the first shift to work through. (illustrative data)
Missed inbound calls only. Darker red means more missed calls. Totals for every day and every hour. (client dashboard, names replaced)
The full call center dashboard this view is part of
Missed calls, queues and missed call alerts
Queues set up so abandons can be split by stage
Numbers, routing and call logging
Our sister company's callback queue dashboard
Missed calls routed and tracked to a callback
Book a free call. We look at how missed calls are handled today and sketch the callback queue your team would work from.
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How it works
We look at your phone system, your CRM and the questions your managers ask every day.
Priced by project, not by the hour. You approve before we start.
Calls pulled from the phone system API, matched to CRM records, and stored so long-range trends work.
The dashboard built with TrussCharts, checked against the phone system, then handed over with training.
Working with us
US and overnight hours
Our teams cover all hours, so work keeps moving after your day ends.
AI agents in the workflow
We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.
900+ integrations completed
We have done this before, and it shows in how we plan and test.
Free call first
Honest advice before any work starts, even if you never hire us.
Unqualified callers calling back, qualified CRM contacts calling back, new callers, repeat callers, and pre-queue vs in-queue abandons.
The person or group you set for each location or rep.
Near instant. The rest of the dashboard refreshes every five minutes, and there is a refresh button.
Voicemail alerts carry the phone system's AI summary and go to email, Teams or the dashboard.
Yes. We sign BAAs for healthcare work.
By project, not by the hour. The first call is free, and you get a project quote after it.
