Journeys Through Search

Zoho CRM managed servicesAn admin and development team for your account, without the full-time hire

Your team runs on Zoho CRM, but nobody owns it full time. We do. We handle the admin requests, fix what breaks, keep your Deluge functions and integrations running, and build the changes your team asks for.

  • Admin requests, fixes and new builds in one place
  • Deluge functions and integrations kept working
  • Backups for your data, code and automations
  • Teams covering US and overnight hours

900+ integrations completed · We sign BAAs

How ongoing Zoho CRM support works

  1. 1
    You send a request

    A new field, a broken form, a report, a question

  2. 2
    We scope it

    What it touches in Zoho CRM, and what it takes

  3. 3
    We build and test

    Checked with test records before it goes live

  4. 4
    Documented

    Written down, so your team and ours know what changed

Why Zoho CRM needs an owner

A Zoho CRM account keeps changing. New staff need access, a form gets a new field, a manager wants a new report, and an integration that ran fine stops when a field is renamed.

Without an admin, small issues stack up. Leads land on the wrong layout, duplicates pile up, and a sync function fails without anyone noticing.

Managed services give you one team that knows your account: your modules, your fields, your Deluge functions and every system connected to it. Requests go to people who already know how it fits together.

What's included

What Zoho CRM managed services includes

Admin requests

Users, roles and access, fields, layouts, layout rules, list views and picklists, handled when your team asks.

Fixes and troubleshooting

Duplicate leads, renamed records, webform errors and API errors tracked down and fixed at the cause.

Deluge maintenance

Custom functions cleaned up, duplicate functions removed, credentials moved into org variables, and unneeded functions paused to protect your API limits.

Integration monitoring

Email alerts when an integration fails, so a broken sync gets fixed before records go missing.

Enhancements

New automation, buttons, widgets and reports built as your process changes.

Backups

A backup and recovery plan for your Zoho CRM data, code and automations.

Email setup

DKIM and SPF set up, so email sent from Zoho CRM gets delivered.

Documentation and training

Training docs for your staff, field notes on what is safe to edit, and written steps for new hires.

Works with

All Zoho CRM integrations

Every system we connect to Zoho CRM, in one list

Web forms

Gravity Forms, Jotform and Typeform fills create leads with tracking attached

Chat and texting

LiveChat, SnapEngage and Avochato conversations saved to the lead

EMR

Kipu and Zoho CRM kept in step

Ad platforms

Google Ads, Microsoft Ads and Meta leads in, offline conversions out

Email marketing

ActiveCampaign lists and automations that follow Zoho CRM

Reporting

Zoho CRM data in Google Sheets and Looker Studio

Calls in the CRM

Calls, texts and recordings on the Zoho CRM record, with a telephony widget

No one owns your Zoho CRM today?

On a free call we go through your account, the requests piling up and the integrations you rely on, and show you how ongoing support would work.

Book a free call →

What clients say

900+ integrations completed
The JTS team are extremely knowledgeable when it comes to advertising attribution and maximizing the potential of customer and leads. They know software extremely well, and how all the pieces fit together perfectly. I highly recommend his services to anyone looking to streamline their technology and maximize their sales potential.
Jason Landver
CEO, Recovery Beach
I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
Mike Kwak
On-Site Adjusting
For the past five years, Journeys Through Search has been an incredible marketing company to assist in our PPC, web development and support. Quick responses, vast knowledge and marketing creativity made them such a value add to our organization.
Tarra Boggs
EHS & Compliance Operations Manager

How it works

How Zoho CRM managed services works

  1. 01

    Free call

    We look at your Zoho CRM account, what your team needs from it, and what is not working today.

  2. 02

    Plan and quote

    What we will build or fix, written down, with a project quote you approve before we start.

  3. 03

    Build and test

    Built in Zoho CRM and tested with real records before your team relies on it.

  4. 04

    Go live and support

    Live with your team, with written steps and support when something changes.

Working with us

Zoho CRM managed services FAQ

Who is this for?

Teams that run on Zoho CRM without a full-time admin or developer, and teams whose admin needs development help.

Can you take over an account someone else built?

Yes. We go through your modules, fields, functions and integrations first, document them, and then take requests.

Do you handle Deluge and integrations, or only settings?

Both. We maintain your Deluge functions, widgets and integrations as well as the admin settings.

What hours do you cover?

Our teams cover US and overnight hours.

Do you sign a BAA?

Yes. We sign BAAs for healthcare work.

How is it priced?

A monthly retainer for ongoing support, or by project for a set scope, whichever fits your team. The first call is free, and you get a quote after it.

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