Journeys Through Search

LiveChat + Zoho CRM integrationLiveChat leads in Zoho CRM, ready for follow-up

Your team chats in LiveChat but works leads in Zoho CRM. We send new chat leads into Zoho, with the keyword and campaign behind them, so follow-up starts from the record and reports show how chat performs.

  • New leads from LiveChat added to Zoho CRM
  • Keyword and campaign data from paid campaigns on each chat lead
  • Data captured for offline conversions in Google Ads and Microsoft Ads
Book a free call →How it works

900+ integrations completed · We sign BAAs

LiveChat
Zoho CRM
LiveChat → Zoho CRM
  • • Chat lead
  • • Chat transcript
  • • Contact details
  • • Keyword and campaign

Chats in one tool, leads in another

Without an integration, chat leads are copied into Zoho by hand or missed. They arrive late, without their campaign, and chat never gets credit in your reports.

What it does

What the LiveChat + Zoho CRM integration handles

01

Leads created in Zoho CRM

New leads from live chat are added to Zoho CRM, so sales and marketing can follow up.

02

Chat transcripts on the lead

The full chat transcript is saved as a custom activity on the lead, so whoever follows up can read the conversation first.

03

Lead nurturing

Chat leads sit in Zoho with their details, ready for your follow-up and nurture steps.

04

Keyword and campaign data

Keyword and campaign information from paid campaigns stored on each lead created from a chat.

05

Reports and dashboards

LiveChat data in Zoho CRM reports and dashboards, with campaign info on qualified and unqualified leads.

06

Chat metrics

Chat volume, response times and customer satisfaction can be analyzed in Zoho CRM reports.

07

Offline conversions

The data needed to send sales that happen after the chat back to Google Ads and Microsoft Ads.

Try it: connect two systems

Click and drag the blue plug back, then let go to connect LiveChat to Zoho CRM.

Aiming

Data that flows

LiveChat + Zoho CRM integration: what gets sent, field by field

LiveChat → Zoho CRM
  • Chat lead
    Created as a lead in Zoho CRM
  • Chat transcript
    Saved as a custom activity on the lead
  • Contact details
    Mapped field by field
  • Keyword and campaign
  • Offline conversion data
    For Google Ads and Microsoft Ads

Five hidden tracking fields on every form, chat and call

First and last click, so you can see what started the journey and what closed it, plus the page the lead converted on.

  • Landing page URL
    First click
  • Landing page URL
    Last click
  • Referring domain
    First click
  • Referring domain
    Last click
  • Converting page URL
    Where the lead came in

See your own LiveChat + Zoho CRM map

A free call maps your fields and data flow, so you see exactly what the integration would do before anything is built.

Book a free call →

Built for real life

LiveChat + Zoho CRM integration: the hard parts, already solved

Qualified or not

Campaign info is kept on qualified and unqualified chat leads, so you see what each campaign really produces.

Sales after the chat

Sales that close later by phone or email can still be sent back to the ad platforms.

Custom needs

Other fields or rules you need can be added to the mapping.

What clients say

900+ integrations completed
The JTS team are extremely knowledgeable when it comes to advertising attribution and maximizing the potential of customer and leads. They know software extremely well, and how all the pieces fit together perfectly. I highly recommend his services to anyone looking to streamline their technology and maximize their sales potential.
Jason Landver
CEO, Recovery Beach
I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
Mike Kwak
On-Site Adjusting
For the past five years, Journeys Through Search has been an incredible marketing company to assist in our PPC, web development and support. Quick responses, vast knowledge and marketing creativity made them such a value add to our organization.
Tarra Boggs
EHS & Compliance Operations Manager

How it works

How the LiveChat + Zoho CRM integration goes live

  1. 1

    Free call

    We look at how leads come in today and what you need to see, and where.

  2. 2

    Mapping

    Which events, fields and sources carry over, agreed before anything is set up.

  3. 3

    Set up and test

    Configured and tested with real calls, forms and messages.

  4. 4

    Go live

    Running in the background, with support if anything changes.

Working with us

  • US and overnight hours

    Our teams cover all hours, so work keeps moving after your day ends.

  • AI agents in the workflow

    We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.

  • 900+ integrations completed

    We have done this before, and it shows in how we plan and test.

  • Free call first

    Honest advice before any work starts, even if you never hire us.

Who the LiveChat + Zoho CRM integration is for

  • Teams using LiveChat on their website and Zoho CRM for leads
  • Marketing teams that need chat leads tied to keywords and campaigns
  • Teams running Google Ads or Microsoft Ads that want offline conversions from chat leads

LiveChat + Zoho CRM integration FAQ

Do chat leads keep their source?

Yes. Keyword and campaign data from paid campaigns are stored on each lead created from a chat.

Can we report on chat in Zoho?

Yes. Chat leads, with their campaign info, show up in Zoho CRM reports and dashboards.

How is it priced?

By project, not by the hour. The first call is free, and you get a project quote after it.

Related integrations and services

Zoho CRM integrations →Avochato + Zoho CRM →GA4 events for LiveChat →Offline conversion tracking →All CRM integrations →