We set up CallTrackingMetrics queues around how your team answers the phone: a number for each office or team, a queue with the right agents behind it, routing rules for busy and after-hours calls, and alerts when a call is missed. Every call, and the live queue, shows up in Salesforce.
900+ integrations completed · Salesforce partner · We sign BAAs
How a call moves through your CTM queues
The caller dials an office number or a tracking number with its source
Rules send the call to the right queue by number, office or time of day
The agents in that queue ring, with caller ID set for outbound calls
An alert goes out and the callback is flagged on the record
The call, its source and recording logged on the lead
When every number rings the same group, offices answer each other's calls, callers wait, and nobody owns the missed ones. Reports cannot tell which office lost the call.
We map each number to a queue, and each queue to the agents who should answer it. Routing rules handle busy lines and after-hours calls. New numbers can be ported into CallTrackingMetrics from your current provider.
Missed calls trigger email alerts and flags, so a callback happens. In Salesforce, the native CallTrackingMetrics integration logs every call on the lead with its source and recording, and a live queue widget shows calls waiting on the admissions or sales dashboard.
What's included
Direct numbers and tracking numbers set up for each office, team or campaign.
Queues built for each office or team, with the right agents assigned.
Routing by number, office and time of day, with changes made live when your team changes.
Email alerts and notifications when a call is missed, sent to the people who call back.
Missed calls flagged on the Salesforce record, so callbacks can be worked and reported.
Caller ID set for each number, so outbound calls show the right name.
Numbers moved into CallTrackingMetrics from your current phone provider.
SMS registration on your CallTrackingMetrics numbers, so the same numbers can text.
A widget on the dashboard that shows calls waiting in queue, built as a Lightning Web Component.
The real thing
We work with TrussCharts (trusscharts.com), our sister company, to build dashboards on the data we connect. Client names and locations are replaced.
Every hour of every day of the week. Darker cells mean more calls. Busiest day and busiest hour called out. (client dashboard, names replaced)
Green under 10%, red at 40% and up. The worst hour named at the top. Hours with fewer than 5 calls are greyed out. (client dashboard, names replaced)
Callers who hung up before an answer. By hour and day.
Each caller matched to their CRM status. Qualified callers stand out from new ones. Open the call record in one click. (illustrative data)
Calls that came in after hours, tagged. CRM status next to each caller. Ready for the first shift to work through. (illustrative data)
Native CallTrackingMetrics integration set up and extended, with recordings and AI call summaries on the record
Numbers, tracking, queues and webhooks set up
CallTrackingMetrics texts on the same Salesforce record as the calls
Calls from your ads tracked and counted as conversions
Calls sent to GA4 as events, with no personal details
Outbound calls that show your name instead of "Spam Likely"
Missed calls, queues and rep activity on one screen
Book a free call. We walk through your numbers, queues and routing and show you where calls get lost.
The JTS team are extremely knowledgeable when it comes to advertising attribution and maximizing the potential of customer and leads. They know software extremely well, and how all the pieces fit together perfectly. I highly recommend his services to anyone looking to streamline their technology and maximize their sales potential.
I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
For the past five years, Journeys Through Search has been an incredible marketing company to assist in our PPC, web development and support. Quick responses, vast knowledge and marketing creativity made them such a value add to our organization.
How it works
We look at your numbers, offices, teams and how calls are answered today.
Numbers, queues, agents and rules written down before anything changes.
Queues and routing built and tested with real calls, including missed call alerts.
Changes made live, Salesforce logging checked, and routing updated when your team changes.
Working with us
US and overnight hours
Our teams cover all hours, so work keeps moving after your day ends.
AI agents in the workflow
We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.
900+ integrations completed
We have done this before, and it shows in how we plan and test.
Free call first
Honest advice before any work starts, even if you never hire us.
Yes. We give each office or team a direct number and a queue with its own agents, so calls ring the right people.
An email alert goes to the people who call back, and the missed call is flagged on the Salesforce record so the callback can be tracked.
Yes. A live queue widget on the dashboard shows calls waiting, next to the rest of your numbers.
Yes. We port numbers from your current provider and set up caller ID for each one.
By project, not by the hour. The first call is free, and you get a project quote after it.
