When calls come in to several locations, managers need to see each one on its own and all of them together. We build multi-location dashboards from your phone system and CRM, with missed calls routed to the people at each location.
900+ integrations completed · Salesforce partner · We sign BAAs
How calls are split by location
Each location's numbers and queues in the phone system or call tracker
Callers matched to CRM records, with the location on each call
Each location on its own and all locations together, with missed calls routed locally
A company-wide miss rate hides the location that is struggling. A multi-location call tracking dashboard puts each location side by side, so a manager sees which one is missing calls, when, and who is calling back.
Missed calls are routed to the people or group for each location, with near-instant alerts. Heatmaps by hour and day show each location's staffing gaps. CRM outcomes from Salesforce, Zoho CRM or your CRM show which locations turn calls into customers or admissions.
The dashboards are built with our sister company TrussCharts (trusscharts.com), outside the phone system and CRM, with call data stored so locations can be compared over long stretches.
What's included
Answered, missed and outbound calls for each location, side by side.
Missed calls routed to the people or group for that location.
Each location's callers still waiting, broken out by new, repeat and qualified callers.
Calls and missed calls by hour and day for each location.
Per-agent KPIs grouped by location.
Which channels drive calls to each location, from the call tracker and the five hidden tracking fields.
Customers or admissions by location, next to the calls behind them.
Call data stored, so locations can be compared month over month and beyond.
The real thing
We work with TrussCharts (trusscharts.com), our sister company, to build dashboards on the data we connect. Client names and locations are replaced.
Answered, missed, and outbound for every location. Long red bars stand out at a glance. Sorted by total calls. (client dashboard, names replaced)
Total, answered, missed, and outbound columns. Miss % for every location. Click any column to sort. (client dashboard, names replaced)
One switch filters every report to your open hours. Weekend and after-hours calls stop counting against the team. Busiest day and busiest hour recalculated for open hours. (client dashboard, names replaced)
The full call center dashboard
Tracked numbers and queues per location
Tracked numbers with their source, native Salesforce integration set up and extended
Numbers and routing for each location
Call source carried to the CRM
Our sister company's multi-location call dashboard
Book a free call. We look at your locations, numbers and CRM, and sketch the dashboard each location manager would use.
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I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
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How it works
We look at your phone system, your CRM and the questions your managers ask every day.
Priced by project, not by the hour. You approve before we start.
Calls pulled from the phone system API, matched to CRM records, and stored so long-range trends work.
The dashboard built with TrussCharts, checked against the phone system, then handed over with training.
Working with us
US and overnight hours
Our teams cover all hours, so work keeps moving after your day ends.
AI agents in the workflow
We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.
900+ integrations completed
We have done this before, and it shows in how we plan and test.
Free call first
Honest advice before any work starts, even if you never hire us.
Yes. Each location gets its own view, and managers see all locations together.
The people or group you set for that location, with a near-instant alert.
Phone systems and call trackers with an API, such as CallTrackingMetrics and CallRail.
The whole dashboard refreshes every five minutes, and there is a refresh button. Missed-call alerts and the CallTrackingMetrics live calls-in-queue widget are near instant.
Yes. We sign BAAs for healthcare work.
By project, not by the hour. The first call is free, and you get a project quote after it.
