Vonage Zoho CRM integrationClick to call, see who is calling, and log it without typing
Vonage connects to Zoho CRM through Zoho's telephony marketplace, with click-to-dial, screen pops and call logging. We set it up and extend it with the Vonage and Zoho CRM APIs, so every call is on the right record, follow-ups are created, and your Zoho reports show the calls.
- Vonage for Zoho CRM set up, then extended
- Calls logged in the Calls module, on the right lead or contact
- Follow-ups created after calls and missed calls
900+ integrations completed · We sign BAAs
- • Inbound and outbound calls
- • Call notes
- • New caller
- • Missed call
- • Click-to-dial
- • Screen pop
Phone history outside Zoho CRM
When Vonage and Zoho CRM are not connected, reps dial by hand and log calls later, if at all. Follow-ups are forgotten, repeat callers become new leads, and call activity does not make it into reports.
What it does
What the Vonage Zoho CRM integration handles
Native integration, extended
We set up the Vonage integration from Zoho CRM's telephony settings, then build what your process needs beyond it.
Click-to-dial
Reps call a lead or contact with one click from Zoho CRM.
Screen pops
The caller's details appear on incoming and outgoing calls.
Calls in the Calls module
Each call is logged in Zoho CRM's Calls module with duration and agent, on the right lead or contact.
Notes during the call
Reps add notes while they talk, and the notes stay on the record.
Follow-up activities
A follow-up is scheduled after the call, and missed calls create a callback task for the owner.
Leads from new callers
A call from an unknown number can create a lead, with your lead source and owner rules applied.
Texting
Texts sent from the record through our Zoho widget, wired to the texting your Vonage plan or SMS platform provides, with the Approved to SMS opt-in checked first.
Call reporting
Calls by rep, outcome and source in Zoho CRM reports and dashboards.
Try it: connect two systems
Click and drag the blue plug back, then let go to connect Vonage to Zoho CRM.
AimingData that flows
Vonage Zoho CRM integration: both directions, field by field
- Inbound and outbound callsLogged in the Calls module on the right record
- Call notesSaved on the lead or contact
- New callerCreated as a lead when your rules allow
- Missed callA callback task for the owner
- Recording linkOn the call, where your Vonage plan records calls
- Click-to-dialCalls placed from the lead or contact
- Screen popCaller details on incoming and outgoing calls
See your own Vonage + Zoho CRM map
A free call maps your fields and data flow, so you see exactly what the integration would do before anything is built.
Built for real life
Vonage Zoho CRM integration: the hard parts, already solved
Same caller, different formats
Numbers are normalized before matching, so one caller stays one record.
Lead or deal
When a caller already has an open deal, the call can be logged on the deal your team is working.
Shared lines
Calls on shared or queue lines are logged with the agent who answered.
What clients say
The JTS team are extremely knowledgeable when it comes to advertising attribution and maximizing the potential of customer and leads. They know software extremely well, and how all the pieces fit together perfectly. I highly recommend his services to anyone looking to streamline their technology and maximize their sales potential.
I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
For the past five years, Journeys Through Search has been an incredible marketing company to assist in our PPC, web development and support. Quick responses, vast knowledge and marketing creativity made them such a value add to our organization.
How it works
How the Vonage Zoho CRM integration goes live
- 1
Book a free call
We look at how calls come in today, who answers them and what your team needs to see on the record.
- 2
Mapping
Which records calls match or create, which fields carry over, and where calls, notes and recordings are logged, agreed first.
- 3
Set up and test
The native app set up, the extensions built, and everything tested with real calls before your team relies on it.
- 4
Go live
Running in the background, with support if your numbers, queues or process change.
Working with us
US and overnight hours
Our teams cover all hours, so work keeps moving after your day ends.
AI agents in the workflow
We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.
900+ integrations completed
We have done this before, and it shows in how we plan and test.
Free call first
Honest advice before any work starts, even if you never hire us.
Who the Vonage Zoho CRM integration is for
- Teams using Vonage Business Communications and Zoho CRM
- Sales and intake teams that work the phones from Zoho CRM
- Managers who need call activity in Zoho CRM reports
Vonage Zoho CRM integration FAQ
Is there a Vonage and Zoho CRM integration?
Yes. Vonage is listed in Zoho CRM's telephony marketplace, with click-to-dial, screen pops, call logging and follow-up activities. It needs a Vonage Business number with an active device. We set it up and build what it does not cover.
Where do Vonage calls show in Zoho CRM?
In the Calls module, linked to the lead or contact, with the notes from the call.
Can missed calls create follow-ups?
Yes. A missed call can create a callback task for the record owner.
What if the native integration does not cover our process?
We build the rest with the Vonage and Zoho CRM APIs, such as lead creation rules, recording links and reporting fields.
How is it priced?
By project, not by the hour. The first call is free, and you get a project quote after it.