Aircall Zoho CRM integrationCalls and texts on the right record, with the recording and the summary
Aircall has a native Zoho CRM integration that logs calls and texts, recordings and comments. We set it up and extend it with the Aircall and Zoho CRM APIs, so every conversation lands on the right lead, contact or deal, missed calls get a callback, and your Zoho reports show the calls.
- Native Aircall integration set up, then extended
- Calls and texts logged with the recording link and comments
- AI call summaries and transcripts on the record when your Aircall account has them
900+ integrations completed · We sign BAAs
- • Inbound and outbound calls
- • Texts
- • Recording link and comments
- • AI summary and transcript
- • Record details
- • Contacts
Conversations split across two systems
When Aircall and Zoho CRM are not connected, reps check two screens to see who is calling. Calls and texts are logged by hand or not at all, new callers do not become leads, and the record does not show what was said.
What it does
What the Aircall Zoho CRM integration handles
Native integration, extended
We set up the Aircall integration for Zoho CRM, then build what your process needs beyond it.
Calls logged as activities
Each call is logged on the record with the call details and the Aircall line used.
Lookup order you set
Callers are matched across Leads, Contacts and Accounts in the order you choose, so the call lands on the record your team works.
Recordings and comments
The recording link and Aircall comments saved on the record, so the next rep knows what was said.
Texts on the same record
Aircall texts logged next to the calls.
AI summaries and transcripts
Aircall AI call summaries, action items and transcripts logged to the record when your Aircall account includes them.
New callers created
A caller with no record can be created as a contact, with a linked deal or account, under your rules.
Missed-call follow-up
A missed call creates a callback task for the record owner.
Past calls brought over
Your Aircall call history exported and matched to Zoho CRM records, so the record shows calls from before go-live.
Call reporting
Calls by rep, line, outcome and source in Zoho CRM reports and dashboards.
Try it: connect two systems
Click and drag the blue plug back, then let go to connect Aircall to Zoho CRM.
AimingData that flows
Aircall Zoho CRM integration: both directions, field by field
- Inbound and outbound callsLogged as activities with the line used
- TextsLogged next to the calls
- Recording link and commentsSaved on the record
- AI summary and transcriptLogged when your account has them
- New callerA contact with a linked deal or account
- Missed callA callback task for the owner
- Record detailsShown to the rep as the phone rings
- ContactsSynced into Aircall when you turn it on
See your own Aircall + Zoho CRM map
A free call maps your fields and data flow, so you see exactly what the integration would do before anything is built.
Built for real life
Aircall Zoho CRM integration: the hard parts, already solved
Same caller, different formats
Numbers are normalized before matching, so one caller stays one record.
Lead or deal
When a caller already has an open deal, the call can be logged on the deal your team is working.
Short and spam calls
Rules can skip record creation for calls under a set length or numbers you block.
What clients say
The JTS team are extremely knowledgeable when it comes to advertising attribution and maximizing the potential of customer and leads. They know software extremely well, and how all the pieces fit together perfectly. I highly recommend his services to anyone looking to streamline their technology and maximize their sales potential.
I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
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How it works
How the Aircall Zoho CRM integration goes live
- 1
Book a free call
We look at how calls come in today, who answers them and what your team needs to see on the record.
- 2
Mapping
Which records calls match or create, which fields carry over, and where calls, notes and recordings are logged, agreed first.
- 3
Set up and test
The native app set up, the extensions built, and everything tested with real calls before your team relies on it.
- 4
Go live
Running in the background, with support if your numbers, queues or process change.
Working with us
US and overnight hours
Our teams cover all hours, so work keeps moving after your day ends.
AI agents in the workflow
We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.
900+ integrations completed
We have done this before, and it shows in how we plan and test.
Free call first
Honest advice before any work starts, even if you never hire us.
Who the Aircall Zoho CRM integration is for
- Teams using Aircall for phones and texting and Zoho CRM for leads and deals
- Sales and support teams that work the phones next to Zoho CRM
- Managers who need call and text activity in Zoho CRM reports
Aircall Zoho CRM integration FAQ
Does Aircall connect to Zoho CRM out of the box?
Yes. Aircall has a native Zoho CRM integration that logs calls, texts, recordings and comments. We set it up and build what it does not cover.
Do AI call summaries come over?
Yes, when your Aircall account includes them. Summaries, action items and transcripts can be logged to the record.
Can our past Aircall calls come over?
Yes. We have exported full Aircall call history, all columns and all time, and that history can be matched to Zoho CRM records.
What if the native integration does not cover our process?
We build the rest with the Aircall and Zoho CRM APIs, such as missed-call tasks, lead rules and reporting fields.
How is it priced?
By project, not by the hour. The first call is free, and you get a project quote after it.