Journeys Through Search

LiveChat + Pipedrive integrationLiveChat leads in Pipedrive, with the campaign behind them

Chats happen in LiveChat, deals happen in Pipedrive. We pull LiveChat leads into Pipedrive with their keyword and campaign, and set up the reporting that shows how chat is performing.

  • LiveChat leads pulled into Pipedrive
  • Keyword and campaign data from paid campaigns on each chat lead
  • Reporting on missed and closed chats
Book a free call →How it works

900+ integrations completed

LiveChat
Pipedrive
LiveChat → Pipedrive
  • • Chat lead
  • • Chat transcript
  • • Contact details
  • • Keyword and campaign

Chat leads that never reach the pipeline

Without an integration, chat leads stay in LiveChat or get copied into Pipedrive by hand. They lose their campaign, and you cannot see which chats you missed or where the process needs work.

What it does

What the LiveChat + Pipedrive integration handles

01

Chat leads into Pipedrive

Leads from LiveChat chats added to Pipedrive, mapped to your fields.

02

Chat transcripts on the lead

The full chat transcript is saved on the lead in Pipedrive, so whoever follows up can read the conversation first.

03

Keyword and campaign data

Keyword and campaign information from paid campaigns stored on each lead created from a chat.

04

Accurate reporting

See how many chats you missed and closed, and where to improve the process.

05

Intro messages by page

The chat intro message set to match the page the visitor is on.

06

Surveys on key pages

Surveys added to landing pages that get traffic but do not convert, so you learn more about visitors.

07

A chat process

Training documents on how to handle chats, so your team works them the same way.

Try it: connect two systems

Click and drag the blue plug back, then let go to connect LiveChat to Pipedrive.

Aiming

Data that flows

LiveChat + Pipedrive integration: what gets sent, field by field

LiveChat → Pipedrive
  • Chat lead
    Added to Pipedrive
  • Chat transcript
    Saved on the lead in Pipedrive
  • Contact details
    Mapped field by field
  • Keyword and campaign
  • Offline conversion data
    For Google Ads and Microsoft Ads

Five hidden tracking fields on every form, chat and call

First and last click, so you can see what started the journey and what closed it, plus the page the lead converted on.

  • Landing page URL
    First click
  • Landing page URL
    Last click
  • Referring domain
    First click
  • Referring domain
    Last click
  • Converting page URL
    Where the lead came in

See your own LiveChat + Pipedrive map

A free call maps your fields and data flow, so you see exactly what the integration would do before anything is built.

Book a free call →

Built for real life

LiveChat + Pipedrive integration: the hard parts, already solved

Missed chats

Missed chats show up in reporting, so they can be followed up instead of lost.

Qualified or not

Campaign info kept on qualified and unqualified chat leads in Pipedrive.

Sales after the chat

Sales that close later by phone or email can still be sent back to the ad platforms as offline conversions.

What clients say

900+ integrations completed
The JTS team are extremely knowledgeable when it comes to advertising attribution and maximizing the potential of customer and leads. They know software extremely well, and how all the pieces fit together perfectly. I highly recommend his services to anyone looking to streamline their technology and maximize their sales potential.
Jason Landver
CEO, Recovery Beach
I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
Mike Kwak
On-Site Adjusting
For the past five years, Journeys Through Search has been an incredible marketing company to assist in our PPC, web development and support. Quick responses, vast knowledge and marketing creativity made them such a value add to our organization.
Tarra Boggs
EHS & Compliance Operations Manager

How it works

How the LiveChat + Pipedrive integration goes live

  1. 1

    Free call

    We look at how leads come in today and what you need to see, and where.

  2. 2

    Mapping

    Which events, fields and sources carry over, agreed before anything is set up.

  3. 3

    Set up and test

    Configured and tested with real calls, forms and messages.

  4. 4

    Go live

    Running in the background, with support if anything changes.

Working with us

  • US and overnight hours

    Our teams cover all hours, so work keeps moving after your day ends.

  • AI agents in the workflow

    We use AI agents in development and content creation, so builds move faster.

  • 900+ integrations completed

    We have done this before, and it shows in how we plan and test.

  • Free call first

    Honest advice before any work starts, even if you never hire us.

Who the LiveChat + Pipedrive integration is for

  • Teams using LiveChat on their website and Pipedrive for deals
  • Marketing teams that need chat leads tied to keywords and campaigns
  • Managers who want to see missed and closed chats

LiveChat + Pipedrive integration FAQ

Do chat leads keep their source?

Yes. Keyword and campaign data from paid campaigns are stored on each lead created from a chat.

Can we see missed chats?

Yes. Reporting shows how many chats were missed and closed, so you know where to improve.

How is it priced?

By project, not by the hour. The first call is free, and you get a project quote after it.

Related integrations and services

Pipedrive integrations →Avochato + Pipedrive →GA4 events for LiveChat →Offline conversion tracking →All CRM integrations →