Live Chat Outsourcing

We have an internal live chat team that can manage the live chat on your website. We setup the live chat software on your website, we staff it at no cost to you. You only pay per lead generated.

We Offer the Following:

  • We Handle Live Chat For Your Website
  • We Train Our Staff and Handle QA
  • We Are Available When You Are - 24/7
  • Only Pay per Lead Generated

Improve Call Center/Campaign Performance

Let Your Clients Communicate Through Chat

Only Pay per Lead - No Additional Costs

Talk to Us

Live Chat Support Services

We have live chat agents ready to help you outsource the live chat for your website. We pay for the software, we pay the staff, you only pay per lead generated. We've seen live chat improve overall conversion rates by 15-25% on web traffic. Live chat provides a smooth customer journey in a world of connected mobile devices and people wanting answers fast.

And with more of your potential clients using live chat vs calling in, it helps to reduce overall staff costs for you & improve internal productivity as our chat reps can handle up to 3-5 chats at any given time, thus reducing the need for extra staff to answer calls. This also gives your reps pre-qualified leads through chat, boosting the morale of top performing reps. Your reps will love a chat lead!

We provide the training & quality assurance along with custom reports and full access for your management team.

Tell Us About Your Company

Let us help you grow your business and achieve the results you desire.

Testimonials

Had the pleasure to work with John on a number of PPC accounts on Yandex. John has a great sense of marketing globally through excelling locally. Always happy to learn new tools and experiment, while being focused on the results - this puts John way above the average advertiser!
Denis Zlobin
Working with John has been a pleasure! He has a great attitude and goes above and beyond to get the job done. He is very knowledgeable in the world of SEO and works to continually refine his skills. He definitely owns his position and has an entrepreneurial spirit!
Lisa Gerren
Extensive knowledge of how Google search works on both PPC and SEO ranked pages.
Noble H.

FAQs

DO YOU HAVE ANY CONTRACTS?

We offer month to month service agreements. Cancel anytime with a 30 day notice.

WHAT DOES IT COST?

You only pay per qualified lead generated. Costs depend on volume - the higher amount of leads we can generate, the lower the costs. Cost per lead varies between $10 and $25.

DO YOU INTEGRATE WITH CRMs?

Yes, the entire chat transcript can be pushed into your CRM automatically, along with their contact information. For example, we can push to Salesforce, Microsoft Dynamics Cloud, Hubspot, Pipedrive, and many more.

WHO DOES THE TRAINING AND QUALITY ASSURANCE?

We will provide you with a list of questions about your business and services, and then through a Q&A discovery session, we learn about the common questions from new and existing clients. If you have any documentation that can be shared with us, we can include this in our training of the chat agents.

HOW DO YOU HANDLE REPORTING?

Each week and month, you will receive reports showing agent performance and conversion rates.