Avaya Zoho CRM integrationEvery Avaya call on the right Zoho record, built around your process
There is no native Avaya integration for Zoho CRM, so we build it. We connect the Avaya Experience Platform APIs to the Zoho CRM API, so callers are matched or created, every call is logged where your team works, and a Zoho widget shows agents who is calling.
- Built through the Avaya Experience Platform and Zoho CRM APIs
- Callers matched by phone, or created as leads
- Every call logged in the Calls module with agent and queue
900+ integrations completed · We sign BAAs
- • Call from a new number
- • Repeat caller
- • Each call
- • Agent notes
Calls in Avaya, nothing in Zoho
Without a connection, agents type call details into Zoho CRM by hand or skip it. Repeat callers become new leads, and managers cannot see which calls led to deals.
What it does
What the Avaya Zoho CRM integration handles
API build
The Avaya Experience Platform APIs send call events, and the Zoho CRM API writes them to your modules and fields.
Caller match
Each caller is matched by phone to the lead or contact, with numbers normalized first so one caller stays one record.
Leads from new callers
A call from a new number creates a lead, with your lead source and owner rules applied.
Calls in the Calls module
Each call is logged in the Calls module with direction, duration, agent, queue and disposition, next to notes and tasks.
Caller widget
A Zoho widget shows the agent the matching record and recent activity when a call comes in.
Avaya call center dashboard
Calls, agents and outcomes next to leads and deals, in Zoho reports or a call center dashboard we build.
Try it: connect two systems
Click and drag the blue plug back, then let go to connect Avaya to Zoho CRM.
AimingData that flows
Avaya Zoho CRM integration: what gets sent, field by field
- Call from a new numberCreates a lead
- Repeat callerMatched by phone to the existing lead or contact
- Each callLogged in the Calls module with agent, queue and disposition
- Agent notesSaved on the call record
See your own Avaya Experience Platform + Zoho CRM map
A free call maps your fields and data flow, so you see exactly what the integration would do before anything is built.
Built for real life
Avaya Zoho CRM integration: the hard parts, already solved
Lead or deal
When a caller already has an open deal, the call can be logged where your team is working it.
Same caller, different formats
Numbers are cleaned to one format before matching, so a caller does not end up on two leads.
Short and spam calls
Rules can skip lead creation for calls under a set length or numbers you block, so the lead list stays clean.
What clients say
The JTS team are extremely knowledgeable when it comes to advertising attribution and maximizing the potential of customer and leads. They know software extremely well, and how all the pieces fit together perfectly. I highly recommend his services to anyone looking to streamline their technology and maximize their sales potential.
I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
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How it works
How the Avaya Zoho CRM integration goes live
- 1
Book a free call
We look at how calls reach your team today, which queues and agents take them, and what your team needs to see on the record.
- 2
Mapping
Which records calls match or create, which fields carry over, and where calls, notes and recordings are logged, agreed first.
- 3
Set up and test
The native integration set up or the API build done, then tested with real calls before your team relies on it.
- 4
Go live
Running in the background, with support if your numbers, queues or process change.
Working with us
US and overnight hours
Our teams cover all hours, so work keeps moving after your day ends.
AI agents in the workflow
We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.
900+ integrations completed
We have done this before, and it shows in how we plan and test.
Free call first
Honest advice before any work starts, even if you never hire us.
Who the Avaya Zoho CRM integration is for
- Contact centers on Avaya Experience Platform with teams in Zoho CRM
- Sales and intake teams that want every caller on a record without typing
- Managers who want call outcomes tied to deals in Zoho
Avaya Zoho CRM integration FAQ
Is there a native Avaya integration for Zoho CRM?
Not that we found. We build it through the Avaya Experience Platform APIs and the Zoho CRM API.
Where are calls logged in Zoho CRM?
In the Calls module, on the matching lead, contact or deal, with agent, queue and disposition.
Can we build an Avaya call center dashboard in Zoho?
Yes. Once calls are on Zoho records with agent, queue and outcome, we build reports and dashboards on them.
How is it priced?
By project, not by the hour. The first call is free, and you get a project quote after it.