8x8 Zoho CRM integrationCalls that pop the right record and log themselves
8x8 has Zoho CRM apps for 8x8 Work and 8x8 Contact Center. We set them up and take them further, so reps call with one click, incoming calls pop the matching record, every call is logged, and missed calls get followed up.
- 8x8 Work or 8x8 Contact Center for Zoho set up
- Screen pops and click-to-call on the record
- Calls logged, and missed calls followed up
900+ integrations completed · We sign BAAs
- • Each call
- • Rep, direction and duration
- • New callers
- • Missed calls
- • Click-to-call
- • Caller match
Calls on 8x8, customers in Zoho CRM
Without the integration set up right, reps look up callers by hand, calls are logged on the wrong record or not at all, and missed calls slip through with nobody assigned to call back.
What it does
What the 8x8 Zoho CRM integration handles
Native apps, extended
We set up 8x8 Work for Zoho or 8x8 Contact Center for Zoho, then build what they do not cover.
Screen pops
Incoming calls open the matching Zoho CRM record, so reps know who is calling.
Click-to-call
Reps dial from the record, and the call is tied to it.
Automatic call logging
Calls logged on the record, with the fields your managers report on.
New records from calls
A call from an unknown number can create a record, so no caller is lost.
Missed-call follow-up
Missed calls caught and assigned in Zoho CRM, so callbacks happen.
Built via the APIs
Anything the 8x8 apps do not do, we build with Deluge functions, Zoho widgets and the 8x8 APIs.
Try it: connect two systems
Click and drag the blue plug back, then let go to connect 8x8 to Zoho CRM.
AimingData that flows
8x8 Zoho CRM integration: both directions, field by field
- Each callLogged on the matching lead or contact
- Rep, direction and durationFor reporting by rep
- New callersA new record when there is no match
- Missed callsFlagged for follow-up
- Click-to-callOutbound calls placed from the record
- Caller matchThe record popped on incoming calls
See your own 8x8 + Zoho CRM map
A free call maps your fields and data flow, so you see exactly what the integration would do before anything is built.
Built for real life
8x8 Zoho CRM integration: the hard parts, already solved
A call panel, not a phone
8x8 runs its Zoho app as a Chrome extension that controls calls. The audio runs on the 8x8 desktop or mobile app or a desk phone, so we set up both.
Zero-second calls
8x8 notes that zero-second inbound calls are not saved as completed call logs. We catch missed and rejected calls another way, so they still get followed up.
Which modules
Leads and Contacts are on by default. If calls belong on Accounts or Deals too, we set that up.
What clients say
The JTS team are extremely knowledgeable when it comes to advertising attribution and maximizing the potential of customer and leads. They know software extremely well, and how all the pieces fit together perfectly. I highly recommend his services to anyone looking to streamline their technology and maximize their sales potential.
I have been thoroughly impressed with the results. JTS team expertise in systems and software integration has given me clear and concise reports, they help me also with generating qualified leads, has been instrumental in driving my business forward. Thank you for everything you have done for my business.
For the past five years, Journeys Through Search has been an incredible marketing company to assist in our PPC, web development and support. Quick responses, vast knowledge and marketing creativity made them such a value add to our organization.
How it works
How the 8x8 Zoho CRM integration goes live
- 1
Free call
We look at your phone system, how calls and texts come in, and what your team needs to see on the record.
- 2
Mapping
Which records calls land on, which details carry over, and what happens after a missed call, agreed before anything is built.
- 3
Set up and test
The native integration set up, the extras built, and everything tested with real calls before your team relies on it.
- 4
Go live
Running in the background, with support if anything changes.
Working with us
US and overnight hours
Our teams cover all hours, so work keeps moving after your day ends.
AI agents in the workflow
We use AI agents in development and content creation, on a HIPAA-compliant Claude Enterprise license, so builds move faster.
900+ integrations completed
We have done this before, and it shows in how we plan and test.
Free call first
Honest advice before any work starts, even if you never hire us.
Who the 8x8 Zoho CRM integration is for
- Sales and support teams on 8x8 and Zoho CRM
- Contact centers running 8x8 Contact Center
- Managers who want every call on the record
8x8 Zoho CRM integration FAQ
Does 8x8 integrate with Zoho CRM?
Yes. 8x8 has Zoho CRM apps for 8x8 Work and 8x8 Contact Center, with screen pops, call logging and click-to-call. We set them up and extend them.
Which Zoho CRM editions work?
8x8 lists Standard, Professional, Enterprise and Ultimate. We check your edition and region first.
Have you built 8x8 and Zoho CRM before?
We work with 8x8 and build Zoho CRM integrations through the APIs. On the free call we look at your 8x8 setup and show you what the build looks like.
Do reps need Chrome?
Yes. 8x8 runs its Zoho app as a Chrome extension.
How is it priced?
By project, not by the hour. The first call is free, and you get a project quote after it.